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FREE UK STANDARD SHIPPING - SPEND OVER £60 

Shipping Options

*Christmas shipping update*

Orders placed up to Midnight on Sunday 22nd December will be despatched pre-Christmas for delivery within 1-3 working days.

Any order placed after this time will be despatched on 27th December. 


Any orders placed after midday on Friday 27th December will not be despatched until 2nd January 2025 as our warehouse will be closed for New Years.


Please also note, our customer care service will be closed from 21st December- 6th January 20245, we will reply to all queries as quickly as possible after this date. 


Due to high parcel volumes, customers may experience delivery delays. Our delivery partner is working hard to ensure you receive your items as quickly as possible.

UK SHIPPING

Delivery Options

Usual Delivery time* 
Cost
UK Standard Tracked1-3 Days£4.99
UK Standard Tracked1-3 Days Free *On orders over £100
UK  parcels will be sent via DPD- we ship all orders using a Next Day Delivery service however this cannot always be guaranteed, we therefore allow up to 3 days for delivery using out standard tracked service.
Tracking details will be sent via email after despatch.
There is a cut off time of 2pm for processing orders each day.
All order placed after 2pm (GMT) on a Friday will be processed the following Monday (or Tuesday if the Monday is a UK Bank Holiday)
For UK orders DPD will attempt to deliver to your delivery address at least 2 times, if they are unable to deliver on their final attempt, the order will be delivered back to our warehouse and the order will be refunded (less the original shipping cost). Novo Shoes UK cannot be held responsible for undelivered parcels due to customers not being available at their chosen delivery address.

Billing & Shipping Details

Before you confirm your order, please double check your shipping details and the sizes are correct. All fields marked with an asterisks (*) are mandatory, including phone number. We cannot be liable for any orders placed with incorrect or incomplete delivery information.

If your item is Returned to Sender due to incorrect or incomplete shipping details provided by yourself, you may be liable for additional postage costs.



 

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